CallCenter24 Install app

Every conversation.
One connected CRM.

Make and receive business calls in our dedicated Android app, with call information saved in Bitrix24. Bring your team’s calls, WhatsApp, SMS and outreach into one connected workflow.

Install in Bitrix24 Meet the Android app

Powered by Twilio. Made for Bitrix24.

YOUR CONVERSATIONS, CONNECTED
CallCenter24A better-connected conversation.
Bitrix24 CRM
Leads · Deals · Contacts
From the first ring to the next step.

Your CRM.
Now your contact center.

Dedicated Android appWhatsApp calls & chatsSMS & MMSAI-assisted conversations

Your Android phone.
Your Bitrix24 contact center.

Take your business line with you. The dedicated CallCenter24 Android app connects your phone to your Bitrix24 user, so the conversation can move with you while its information stays in your CRM.

Download Android app

Android APK · Connect to your CallCenter24 account after installation.

Make calls from the app
Call from Contacts or your call history. If you have several business numbers assigned, choose the outgoing line for each call.
Receive incoming calls, too
Answer your routed business calls on Android, including from the lock screen when the required permissions are enabled. Go Online when you are available and Offline when you are not.
Keep call information in Bitrix24
Calls made and received through CallCenter24 stay connected to your CRM. Call details are saved in Bitrix24, keeping your team informed without manually copying the information.

Connect your phone in three steps.

  1. 1. Install the Android appDownload the APK here or from Mobile phones in CallCenter24.
  2. 2. Pair with your Bitrix24 userYour administrator creates a QR code or pairing link in Mobile phones.
  3. 3. Go Online to receive callsAllow microphone and notifications, then switch the app to Online.

Incoming calls require internet access, an active Mobile App license and the user’s configured call routing. Your administrator can view paired devices and revoke a lost or replaced phone.

Meet your customers
where the conversation is.

Reach out, follow up and keep the customer context close. All from the workspace your team already knows.

Less switching.
More talking.

Make and receive Twilio calls inside Bitrix24. See who's calling, choose your outgoing number and bring the right colleague into the conversation.

  • Inbound and outbound calling
  • Power and predictive dialing
  • Transfers, conferences and call recording
A CONNECTED CALL FLOW
Your customer callsOne familiar business number
The right person picks upRouting by team, day and time
The context stays in CRMRecording and transcription

Put your outreach
into motion.

Two ways to work through CRM leads. Choose sequential conversations or concurrent dialing, with outcomes flowing back into Bitrix24.

Power Dialing

One lead at a time. A focused calling rhythm.

Work through leads from a selected CRM stage. The next call starts automatically after the previous conversation, so agents can stay with their calling list.

  • A dedicated dialing link for each assigned agent
  • Outcomes such as Good, Bad and Callback Later
  • Lead stages updated to match your outcome mapping
  • Call logging and optional recording

Predictive Dialing

Multiple leads in parallel. Less time between answers.

Set how many leads to call at once and connect the first answer to the agent. Control the pace, retry behavior and handling of unanswered calls.

  • Configurable concurrency and answer timeout
  • Retry attempts and delays for follow-up attempts
  • Optional answering-machine detection
  • Live outcomes, session controls and recorded audio messages
Every outcome has a next step.

Map answered calls, callbacks, no answers, busy lines and detected voicemail to the lead stages your team uses.

See the dialing guide

A good call is only
the beginning.

Make every stage of the conversation easier to handle, understand and follow up.

01 Before the conversation

Make the right connection.

Use IVR and time-based routing to direct callers to a user, department or number. Add a personal touch with AI-voiced greetings, voicemail and on-hold messages.

IVR · Smart routing · Voicemail
02 During the conversation

Give your people backup.

Follow live subtitles, transfer a call or bring in a colleague. Supervisors can listen in and use whisper coaching to guide an agent while the conversation continues.

Live subtitles · Whisper coaching
03 After the conversation

Keep the useful details.

Return to recordings, transcriptions and AI summaries. Keep the conversation connected to your leads, deals and contacts, so the next interaction starts with context.

Recordings · Transcripts · AI summaries

Better conversations
are a team effort.

Give the people on the phone—and the people supporting them—the tools to work together.

Explore the product guide
SupervisorWhisper coachingAgent

Support the agent. Keep the customer conversation flowing.

For sales teams

Stay close to your next opportunity.

Work through outreach with power dialing, choose a local caller ID and follow up by SMS or WhatsApp from your CRM.

For support teams

Start with context, every time.

Route incoming calls, transfer to a colleague and review past conversations to keep customer handovers connected.

For team leaders

Coach in the moments that matter.

Monitor live calls, use whisper mode and review recordings, transcriptions and call statistics with your team.

A contact center.
With more under the hood.

Explore the tools behind the conversation—from routing and campaigns to team oversight and everyday administration.

Explore by workflow
Call handling & routingIVR, schedules, transfers, greetings and call blocking
Route calls on your schedule
Forward calls to an individual, department or external number. Set the days, time windows and time zone that fit your operation.
Guide callers with IVR
Create keypad menus and map choices to the right destination. Generate spoken prompts by selecting a language and voice.
Handle the conversation together
Transfer internally or to an external number, bring participants into a conference, mute your microphone or place a caller on hold.
Personalize waiting and voicemail
Create welcome and on-hold messages with text-to-speech and waiting music. Configure voicemail greetings, activation schedules and answer delays.
Block unwanted calls
Maintain a block list and generate a custom spoken message for blocked callers, keeping your team focused on customers.
Automation & campaignsCRM rules, audience segments, templates and voicemail drops
SMS from CRM automation
Send SMS through Bitrix24 automation rules in leads and deals, using the sender configured for automated messages.
WhatsApp workflow actions
Send messages and approved WhatsApp templates from CRM automation and business processes. Use a configured WhatsApp sender for each workflow.
Targeted bulk messaging
Run SMS and WhatsApp campaigns through Bitrix24 Marketing. Use CRM segments, imported recipient lists and exclusions to choose your audience.
Campaign timing and testing
Use Bitrix24 campaign controls to send now, launch manually or schedule delivery. Set sending windows and test a message before the campaign.
Slybroadcast voicemail drops
Connect a Slybroadcast account, record reusable audio and send voicemail drops through a CRM workflow action. Requires separate Slybroadcast setup.
AI & conversation historyRecordings, transcription, summaries and chatbot updates
Record and transcribe
Enable call recording and transcription to revisit the details. Keep conversation records connected to customer records in Bitrix24.
Follow live subtitles
Give agents and supervisors a written view of the conversation while the call is happening.
Useful call summaries
Receive AI-generated call summaries in the CallCenter24 chatbot, including the topic, key points and next steps alongside the call details.
Open Line to chatbot
Send the history of a completed Open Channel conversation to a selected colleague, with a short summary for longer chats and links to attachments.
Email notifications in Bitrix24
Configure Email to Chatbot to notify selected users when messages arrive at the monitored address.
Open Channels & websiteShared conversations, translation, voice notes and an SMS widget
SMS and WhatsApp in Open Channels
Connect messaging to Bitrix24 Open Channels so operators can handle customer conversations from the contact center.
Translate messages in context
Translate incoming text or prepare an outgoing reply in a chosen language from the Open Channel conversation.
Send voice messages
Record an audio reply inside an Open Channel and send it to the customer. The customer receives a link to listen to the recording.
Turn a website visit into an SMS
Add the CallCenter24 SMS channel to your Bitrix24 website widget. Visitors scan a QR code to open their messaging app with your number ready.
Supervision & reportingLive monitoring, whisper coaching, daily reports and detailed logs
Listen to live calls
Supervisors can join an active call as a hidden listener and follow the live subtitles to understand where help is needed.
Coach with whisper mode
Give an agent guidance during a call. The agent hears the supervisor while the customer conversation continues.
Daily call reports
Receive call counts by company, department and employee through the chatbot. Choose the supervisor's report delivery hour and time zone.
Detailed call logs
Filter calls by date and review agents, numbers, direction, duration, recordings and transcripts. Expand a call to see its timestamped event and participant history.
Android, numbers & setupOur Android app, caller IDs, availability and an AI setup assistant
Your numbers, your caller ID
Assign multiple Twilio numbers to an agent and choose the outgoing number. Use local numbers or explore porting an existing number through Twilio, subject to eligibility.
A dedicated Android application
Make outgoing calls and receive incoming business calls in the CallCenter24 Android app, with call information saved in Bitrix24. Pair the phone to a user by QR code or invitation link.
Mobile browser access
The mobile web interface is also available from the Bitrix24 chatbot. Search CRM records and make calls with the applicable mobile license.
Personal availability
Set incoming-call hours and a time zone, decline inbound calls when working outbound, or mute chatbot notifications while keeping the logs.
AI-assisted license setup
Ask the CallCenter24 Assistant about licenses and have it prepare license drafts. Review the proposed settings and save them yourself.
Enable the tools each person needs
Assign calling, dialing, messaging, mobile and supervisor capabilities to the relevant users and numbers through the app's license settings.

Choose the capabilities that fit your team. Feature licenses, provider setup and channel availability apply.

Build your contact center

Your next conversation
starts here.

Connect the tools. Set up your team.
Start working from Bitrix24.

  1. 1

    Install CallCenter24

    Add the app to your Bitrix24 account from the official marketplace.

    Open Bitrix24 Market
  2. 2

    Connect Twilio

    Connect your Twilio account and configure a phone number for the channels you need.

    Follow the setup guide
  3. 3

    Make it your team's

    Assign users, configure call routing and enable the features that fit your workflow.

    Ready for your first hello

A few things
worth knowing.

Have a setup question?

Talk to EMCsoft support
What do I need to get started?

You need a Bitrix24 account, the CallCenter24 app and a Twilio account with a suitable phone number. The setup guide walks you through connecting Twilio and configuring your team.

Is CallCenter24 free to use?

The app is listed as free to install with in-app purchases. CallCenter24 feature licenses, Twilio numbers and usage, and your Bitrix24 plan can carry separate costs. Check the current terms in the app and with your providers before enabling services.

Does it work with my Bitrix24 CRM records?

Yes. CallCenter24 brings communications into Bitrix24, including calls and messaging connected to leads, deals and contacts. Your team can work with customer context in the CRM.

Can managers support agents during a call?

Yes. Supervisor features include live call monitoring, real-time subtitles and whisper coaching. In whisper mode, the agent hears the supervisor's guidance while the customer does not.

Do you have your own Android app?

Yes. CallCenter24 has a dedicated Android app for outgoing and incoming business calls, with call information saved in Bitrix24. Download the APK, then pair it with your Bitrix24 user using the QR code or invitation link created by your administrator in Mobile phones.

Will incoming calls ring on my Android phone?

Yes, when your paired phone is Online, connected to the internet and allowed to receive calls under your CallCenter24 routing and Mobile App license. Enable microphone and notifications; on supported Android versions, enable full-screen notifications for the incoming-call screen. Android background restrictions can affect delivery.

Can I use one number across channels?

CallCenter24 supports calls and messaging from one number. Availability depends on the number's Twilio capabilities and the setup or approval required for each channel, including WhatsApp. WhatsApp calling also requires an approved sender, an eligible region and the customer's calling permission.

How is predictive dialing different from power dialing?

Power Dialing calls leads one by one. Predictive Dialing can call multiple leads concurrently and connect the first answer to an agent, with configurable retries, timeouts and optional answering-machine detection. Both use your configured CRM stages and call-outcome mappings.

Can I automate messages after a CRM stage changes?

Yes. Configure the relevant SMS or WhatsApp automation license and sender, then use Bitrix24 CRM automation rules or the available WhatsApp workflow actions. WhatsApp templates must be approved where required.

Bring your next hello
into Bitrix24.

One place for calls, messages and the context behind them.

Install CallCenter24 Available on Bitrix24 Market