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Full overview of CallCenter24
About CallCenter24
CallCenter24 is a powerful telephony solution for Bitrix24, built on the reliable and scalable Twilio platform. Our solution makes it easy to manage incoming and outgoing calls directly within Bitrix24, without the need for an OnlinePBX, SIP connector, or Asterisk.
With CallCenter24, you can easily transfer calls, host conference calls, record conversations, and display incoming caller information, all within the familiar Bitrix24 interface. Our solution also allows you to choose which phone number to use for outgoing calls, giving you greater flexibility and control over your communications.
We're dedicated to providing a seamless and streamlined experience for businesses of all sizes, with flexible licensing options and top-notch support to help you get the most out of CallCenter24. Thank you for considering our telephony solution for your business needs, and we look forward to helping you transform the way you communicate with your team and customers.
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Inbound and outbound calling: You can make and receive calls directly within Bitrix24, without the need for an OnlinePBX, SIP connector, or Asterisk.
Twilio integration: CallCenter24 is built on the reliable and scalable Twilio platform, ensuring high-quality calls and dependable performance.
Call transfer: You can easily transfer calls to other team members or departments, ensuring that customers get the assistance they need.
Call conference: You can host conference calls with multiple participants, making it easy to collaborate and communicate with your team.
Call recording: You can record calls for quality assurance and training purposes, helping you identify areas for improvement and ensure compliance with regulations.
Incoming caller information: You can see the phone number and other relevant information of incoming callers, making it easy to personalize your interactions and provide better service.
Outgoing call flexibility: You can choose which phone number to use for outgoing calls, giving you greater flexibility and control over your communications.
Integration with Bitrix24: CallCenter24 seamlessly integrates with Bitrix24, allowing you to manage your calls and customer interactions within the familiar interface of your CRM.
Overall, CallCenter24 is a comprehensive telephony solution that helps you streamline communication with your team and customers, improving efficiency and enhancing the customer experience.
Check installation guide here
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